Contact

Write to us. A person reads it.

Order gone quiet, mat not sticking, or you want to send one back — tell us what happened and we’ll sort it.

  • Email

    support@lapwellpets.com

  • Reply time

    We answer every message within one business day.

  • Returns

    Thirty days from delivery, used and chewed is fine. Send your order number and we’ll reply with the address. Read the refund policy.

  • Where your order is

    Every order ships tracked and the tracking link is emailed the day it leaves. If it hasn’t moved in a while, send us the order number.

Send a message

Or email us directly at support@lapwellpets.com.